While a bit out of date this still explains the confusion many small businesses have with social media. Credit to Inmotion Hosting for putting this infographic together.
I had to write this post in response to continual calls at 4 AM from a call center company that is trying to get my business. A couple years ago I researched call center services for some of my businesses and talked to them at that point. 1800 We Answer has now been telemarketing me now for a couple months now and I will never do business with them. Here is why.
First way to lose a customer